Customer surveys show that an overwhelming number of visitors to a business web site will prefer contact via a voice call. This was discovered when consumers were asked, “How do you prefer to contact the business?”. Almost 60% said they call the business, followed by email with 16%. That seems odd where most contact methodologies are digital focused, but let’s take a quick look why its important even in this day and age.
First, voice calls can provide a more personal and direct way for customers to contact a business and receive support. This can help build trust and improve customer satisfaction.
Second, voice calls can be more efficient for resolving certain types of customer inquiries or issues. For example, if a customer is experiencing a technical issue or has a complex question, it may be easier to explain and troubleshoot the issue over the phone rather than through a chat or email exchange.
Third, voice calls can be a useful supplement to other channels of customer support, such as email or chat. By offering multiple channels of support, businesses can provide customers with the option to choose the method of communication that they are most comfortable with.
Overall, enabling voice calls for customer support can help businesses improve the customer experience, increase customer satisfaction, and potentially reduce the time and resources needed to resolve customer inquiries and issues.
How can Connect-EZ help? We offer a numberless telephony service that enables toll-free calls (even international), replacement of phone lines/desktop phones that redirects to your laptop/pbx/cell phone. It’s a great way for organisations to improve customer experience, add redundancy to their phone system and reduce costs significantly.
But it doesn’t end there. Our web site calling options provide one-click, instantaneous, frictionless connectivity to your customers, with the option to redirect to your phone or call center. Too good to be true? Check us out: