In-app calling or “call in app” refers to the ability for users to make phone calls directly from within a mobile application, rather than using a separate phone dialer app or system. In-app calling can benefit businesses in several ways:
- Improved customer experience: In-app calling can make it easier for customers to get in touch with a business, as they don’t have to leave the app to make a call. This can lead to increased customer satisfaction and loyalty.
- Increased engagement: By allowing users to make calls within the app, businesses can encourage more frequent and longer use of their app, which can lead to potentially more sales.
- Streamlined communication: In-app calling can make it easier for businesses to communicate with customers, as calls can be recorded and tracked within the app. This can be especially useful for customer service or support teams as well as riders/drivers.
- Reduced costs: In-app calling can help businesses reduce the cost of phone calls, as calls made within the app are made over the internet using VoIP (Voice over Internet Protocol) technology, rather than using traditional phone networks – irrespective of geographic location.
Overall, in-app calling can be a useful tool for businesses looking to improve their customer experience, increase engagement, streamline communication, and potentially reduce costs – here it is in action:
Or what do you feel? Let us know in the comments or visit our In-App Calling page for more details.