Chewy is known for its top-rated customer service, but if you’re living or traveling abroad and need to speak with a support agent, reaching them by phone can be unexpectedly difficult.
Whether it’s about a delayed order, a recurring pet prescription, or an urgent return, many customers outside the U.S. find that calling Chewy’s 1-800 number doesn’t work from international phones or disconnects too quickly. In this post, we explain how to reach Chewy from abroad — and why services like Connect-EZ are now essential.
Why People Call Chewy Customer Service
Chewy’s support team is famous for being responsive, compassionate, and available — particularly for:
- Tracking and updating orders
- Adjusting or canceling autoship subscriptions
- Handling returns or refunds
- Fixing prescription issues with veterinarians or pharmacies
- Supporting pets with chronic conditions or urgent needs
Chewy’s main support number is:
- 1-800-672-4399 (toll-free, U.S. only)
Available 24/7, 365 days a year
Source: Chewy Help Center
The Problem: Toll-Free Numbers Don’t Work Internationally
If you’re outside the U.S., dialing 1-800-672-4399 directly from a local or mobile number usually does not work. Common issues include:
- “Invalid number” or failed connection
- The call dropping after 60 minutes (on many VoIP platforms)
- Being blocked entirely unless you’re using a U.S.-based carrier
Until recently, many travelers used Skype to call Chewy’s toll-free number for free. However, in May 2025, Skype removed free toll-free calling to U.S. 1-800 numbers, leaving thousands of international users without a solution.
The Solution: Use Connect-EZ to Call Chewy from Abroad
Connect-EZ allows anyone to call U.S. toll-free numbers — including 1-800-672-4399 — from anywhere in the world using only a browser.
With Connect-EZ, you can:
- Call Chewy’s U.S. number from Europe, Asia, Canada, or anywhere
- Stay on the line for long wait times — no 60-minute cutoff
- Use your Wi-Fi or mobile data, no U.S. SIM required
- Start a call directly in your browser — no download or app install needed
This is perfect for customers managing pets from abroad or U.S. expats still relying on Chewy for automatic deliveries to their U.S. address.
How to Call Chewy with Connect-EZ
You can dial Chewy’s support number right now from your browser:
Click the link, enter the number, and start the call instantly — no account or credit card required for toll-free numbers.
Final Tip
Have your order number or email address ready to speed things up when calling. Chewy’s agents are available 24/7, and most queries are resolved quickly once you’re connected.
If you’ve been cut off mid-call in the past, or had trouble dialing from Skype or local VoIP apps, Connect-EZ gives you a reliable and long-duration option that works from anywhere.