If your sales or support team lives inside your CRM, shouldn’t your phone system too?
With Connect-EZ’s WebRTC service, you can make and receive voice calls directly from your browser—without any downloads, plugins, or SIM cards. And the best part? It works with any CRM that runs in a browser.
Why WebRTC?
WebRTC (Web Real-Time Communication) is the same technology that powers Zoom and Google Meet—but with Connect-EZ, we’ve built a secure, SIP-compatible bridge to the world of phone calls.
That means:
- No softphones to install
- No phone numbers required
- No telecom contracts
Just real calls, over the internet, inside your CRM.
1. Turn Your CRM into a Call Center
Connect-EZ adds a WebRTC-powered call button into your CRM interface—either through native integration, a browser extension, or an embedded widget.
Your sales or support agent simply clicks a contact, and the call begins. Incoming calls can ring directly within the CRM tab—no need to switch to a phone app or desk phone.
2. No App, No Plugin, No Hassle
Unlike traditional click-to-call solutions that rely on third-party softphones or desktop applications, Connect-EZ runs entirely in the browser.
It’s compatible with Chrome, Firefox, Safari, Edge, and Chromium-based enterprise browsers. If your CRM runs in it, Connect-EZ does too.
3. SIM-Free, Number-Free Calling
Your agents don’t need mobile numbers. Every Connect-EZ account can make and receive calls over Wi-Fi or Ethernet—even if the user is traveling abroad, using a tablet, or working remotely.
Calls can be routed from your existing business numbers or through your own SIP trunk, with full caller ID control.
4. Works with Any Browser-Based CRM
We’ve tested Connect-EZ with:
- Odoo CRM: Use the built-in VoIP module or integrate directly with user workflows
- HubSpot: Add outbound dialer buttons to contact or deal views
- Zoho CRM: Route calls from any contact, lead, or workflow
- Freshdesk / Freshsales: Enable click-to-call and screen pop for incoming calls
- Salesforce: Use WebRTC to power custom CTI panels
Because Connect-EZ is WebRTC-based and standards-compliant, you’re not limited to a fixed set of integrations. If your CRM runs in a browser, it will work.
5. Global and Multilingual Support
Whether your team is in Colombia, Kenya, India, the Philippines, or the US, Connect-EZ routes calls over global WebRTC infrastructure with low latency and crystal-clear audio.
We support:
- Multilingual IVRs
- Local caller IDs
- International DID routing
Your CRM users can work from anywhere with just a browser.
6. Easily Add to Your Existing CRM Workflows
You can:
- Add call buttons next to CRM leads or contacts
- Trigger outbound calls via automation
- Log call results inside the CRM
- Automatically pop CRM records on incoming calls
7. WebRTC vs Twilio: You’re in Control
Many businesses used Twilio Programmable Voice or Video inside their CRM—until Twilio announced it would sunset video support by the end of 2024.
Connect-EZ offers:
- Browser-native calling
- SIP compatibility
- Video (optional)
- No SDK dependency
- No per-minute lock-in
You control the routing, the pricing, and the interface.
8. Affordable, Transparent Pricing
We charge a flat per-user monthly fee for WebRTC access. There’s no per-minute fee for internal calls, and you can bring your own SIP provider for external routing.
Pricing includes:
- Unlimited internal/WebRTC calls
- Inbound SIP call bridging
- WebRTC <-> SIP translation
- Call logging and analytics
Optional add-ons:
- DID number hosting
- Call recording
- CRM integration support
9. One-Click Setup and Onboarding
Deploying Connect-EZ in your CRM takes just minutes:
- Paste our JavaScript snippet or browser extension
- Configure your SIP trunk or number routing
- Log in with your Connect-EZ account
We’ll guide your team through setup, testing, and launch. No servers or infrastructure needed.
10. Works Even in Low-Bandwidth or Remote Environments
Unlike heavy video apps, Connect-EZ uses optimized audio codecs and adaptive jitter buffering to ensure call quality over poor Wi-Fi or 3G links.
Perfect for field agents, rural support teams, and hybrid workplaces.
11. Security, Privacy & Control: What Makes Connect-EZ Different
When handling customer data and voice interactions, privacy isn’t optional—it’s critical. Connect-EZ was built with a security-first architecture designed to keep your conversations and metadata under your control.
Key Advantages:
- End-to-End Encryption: Every call is encrypted from browser to browser or device to browser. No unprotected hops.
- No Carrier Lock-In: Choose your own upstream provider, or let us handle it. You’re not tied to a single telco.
- Self-Hosted Options: For enterprises with strict compliance needs, we offer private hosting and dedicated infrastructure.
- Data Residency Compliance: Our architecture supports regional data routing to comply with GDPR, HIPAA, and other regulations.
You own the calling experience—and the data that comes with it.
12. How to Get Started with CRM Integration
Getting started with Connect-EZ’s WebRTC service is fast and frictionless:
1. Request an Account
Contact us at Connect-EZ.com to get your credentials. We’ll provide your SIP/WebRTC settings and walk you through the integration.
2. Enable CRM Support
In Odoo, HubSpot, Zoho, or your chosen platform, activate native or SIP-compatible calling modules.
3. Configure and Start Calling
Input your Connect-EZ credentials under your CRM’s VoIP or communication settings. Start placing and receiving calls immediately—from any device, browser, or location.
Need help? We offer integration assistance, walkthroughs, and ongoing support to ensure a smooth rollout.
FAQs About WebRTC CRM Integration
Q: Does Connect-EZ work with mobile CRMs or mobile browsers?
A: Yes. Connect-EZ is mobile-compatible and works on most modern mobile browsers, enabling true SIM-less, on-the-go calling.
Q: Do I need to install any SDK or plugin?
A: No SDKs, apps, or plugins are required. It’s fully browser-based.
Q: Can I use Connect-EZ if my CRM is self-hosted?
A: Yes. As long as your CRM runs in a browser and supports SIP/WebRTC or external provider settings, we can integrate.
Q: Can I use existing business numbers?
A: Absolutely. We can route calls to and from your existing DID or toll-free numbers.
Q: Is there a free trial?
A: Yes. Contact us for a test account and demo integration.
Conclusion: CRM + Connect-EZ = Better Conversations
The future of customer engagement is browser-native, fast, and flexible. With Connect-EZ’s WebRTC service, your CRM becomes a complete communications hub—one that doesn’t require phone numbers, third-party apps, or carrier lock-in.
Whether you’re managing a sales team, running support operations, or overseeing field agents across regions, Connect-EZ turns your CRM into a powerful voice platform.
Ready to connect?
🔗 Start your integration today →