If you’re a VanCity member living, studying, or traveling abroad, you may find that calling the credit union’s toll-free number doesn’t work from outside Canada. With Connect-EZ, you can reach VanCity customer service from anywhere in the world — instantly, using Wi-Fi or mobile data. No SIM card, no roaming, no hidden charges.
Why You Might Need to Call VanCity
VanCity (Vancouver City Savings Credit Union) provides personal and business banking, credit cards, mortgages, and investment services. Members may need to contact support for:
- Account access or security verification
- Lost or stolen debit or credit cards
- Fraud or unauthorized transaction alerts
- Mortgage or loan payment assistance
- Updating contact information or travel notices
VanCity Customer Service Number
- 1-800-611-8472 — VanCity Member Services
This number is toll-free in Canada and the U.S. but may not connect internationally.
Why You Can’t Reach VanCity from Abroad
- Most overseas networks block or reroute toll-free numbers
- Skype ended free toll-free calling in May 2025
- Some VoIP apps disconnect after 1 hour, while wait times for financial services can last much longer
How Connect-EZ Helps You Reach VanCity
With Connect-EZ, you can connect directly to VanCity Member Services using Wi-Fi or mobile data — no Canadian number required.
Two connection options:
- Free Web Version: Up to 30 minutes/day at tollfree.connect-ez.com
- Connect-EZ App (paid service): Unlimited talk time — ideal for resolving complex or extended issues
Benefits of Connect-EZ:
- Works from anywhere in the world
- No international dialing or roaming costs
- Clear, reliable audio connection
How to Call VanCity with Connect-EZ
- Visit tollfree.connect-ez.com
- Enter 18006118472 (no dashes)
- Click “Call Now” to connect instantly
For longer or multiple calls, use the Connect-EZ app — unlimited time, no daily limits.
Final Thoughts
Whether you’re managing your finances, disputing a charge, or reporting a lost card, Connect-EZ makes it easy to reach VanCity support from anywhere in the world.
Start your call now at tollfree.connect-ez.com.