In-App Messaging and Voice Calling API & SDK
Add voice calling and messaging to your mobile application with the Connect-EZ API and SDK. Give users a simple way to contact your business, customer-service team or call centre without leaving your app or manually dialling a telephone number.
Connect-EZ provides API and SDK functionality that can be integrated into your own application or platform. Depending on your implementation, users can initiate calls over a data connection and connect with your phone or call centre.
The service is designed for businesses that want to reduce friction between their customers and their customer-service or sales teams, including applications used by customers, riders, drivers and other users.
How Does the API + SDK Service Work?
The Connect-EZ API and SDK allow developers to integrate calling functionality into their own applications.
A typical customer journey is:
Your mobile app → Connect-EZ API/SDK → Connect-EZ communications service → business phone or call centre
The user starts the call from inside the application rather than manually dialling a telephone number. The call can use a data connection, making the service particularly useful for customers who are travelling or who may not have access to conventional mobile voice service.
The exact call flow depends on the application and destination.
What Can You Build With the Connect-EZ API & SDK?
The API and SDK can be used for applications where customers or other users need a direct voice connection with a business or service.
In-App Customer Calling
Give customers a call button inside your mobile application so they can contact your business or customer-service team without manually dialling a number.
Customer-to-Call-Centre Calling
Connect customers from your application to a call centre or support operation over a data connection.
Anonymous Customer-to-Rider or Driver Communication
The service can be configured for applications where customers and riders or drivers need to communicate without exposing their personal telephone numbers.
In-App Messaging
The Connect-EZ messaging API and SDK can also support messaging functionality within a mobile application.
International Customer Communication
For applications with customers in different countries, data-based calling can provide an alternative to conventional international mobile calling, subject to service availability and country regulations.
Who Is the API + SDK Service For?
The Connect-EZ API and SDK are intended for businesses that want to add voice communication to their own applications.
Typical use cases include:
- Customer-service and support applications
- Airlines and travel applications
- Delivery and logistics applications
- Marketplaces connecting customers with riders or drivers
- Applications that need direct access to a call centre
- Businesses that want customers to initiate calls without manually dialling a telephone number
The appropriate configuration depends on how your application needs users to communicate and where calls need to be delivered.
Does the API + SDK Work Internationally?
The Connect-EZ API and SDK can support international use cases, subject to availability and country regulations.
This can be particularly useful for applications whose users travel internationally. Instead of relying entirely on conventional mobile voice service, an application can provide calling over a data connection where supported.
International availability and call destinations should be confirmed for the countries in which your application operates.
User Reviews
Here’s a user reviews from an in-app calling implementation at a customer praising the ease of use and comfort.
See In-App Calling in Action
Connect-EZ has provided an in-app calling implementation for Caribbean Airlines.
The use case demonstrates how an airline can provide customers with a way to contact its call centre from within its mobile application rather than requiring customers to leave the app and manually dial a telephone number.
This is particularly relevant for applications serving customers who may be travelling internationally and relying on a data connection.
See the Caribbean Airlines in-app calling demonstration →
For more background on the implementation, see the Connect-EZ case study/press release.
API + SDK availability?
Yes. Connect-EZ provides an API and SDK for integrating in-app voice calling and messaging functionality into applications.
The developer resources include access to API and SDK documentation and setup information.
For developer access and integration details, please contact us or request access through the developer portal.
Connect-EZ In App Voice Calling SDK and Messaging API
Our Messaging API + SDK enables businesses to make secure end-to-end in-app voice calls and messages from within their mobile app. Our fully customisable setup allows anonymous communication between customers and riders/drivers as well as with the call centre via a data connection only. This is a significant cost saving for both the caller and the company.
Voice calling and messaging setups can can be difficult and time-consuming, with our voice calling SDK you can focus on your business.
iOS and Android support
Call recording and retrieval
Developer access
To discuss an integration or obtain access to the developer resources, please contact Connect-EZ.
Developer documentation and setup information are also available through the Connect-EZ developer portal.
Can Connect-EZ Also Be Used on a Website?
Yes. Connect-EZ also provides a separate click-to-call service for websites.
If you want visitors to initiate calls directly from your website, see our Click-to-Call Service.
If you are integrating voice calling into your own mobile application, the API and SDK described on this page are the more relevant option.