If you’re living or traveling outside Canada and trying to get in touch with Service Canada, you may have noticed a frustrating issue: Canadian toll-free numbers no longer work on Skype or many other VoIP services. This is especially inconvenient for retirees, expats, and citizens managing benefits like the Canada Pension Plan (CPP) or Old Age Security (OAS) from overseas.
As of May 2025, Skype has officially shut down its support for toll-free calling, leaving thousands of Canadians abroad scrambling for alternatives. The good news? Connect-EZ offers a completely free, browser-based way to call Canadian toll-free numbers — including Service Canada — from anywhere in the world.
Why You Might Need to Call Service Canada from Outside Canada
Service Canada is the main point of contact for a range of federal programs and services. You may need to call to:
- Get updates on CPP or OAS payments
- Report a change of address or marital status
- Request forms or documentation for direct deposit
- Ask about the Social Insurance Number (SIN) process
- Clarify eligibility or benefit suspension issues
These calls are often time-sensitive — and having no working line is a serious challenge for those abroad.
The Service Canada Number That People Abroad Struggle to Reach
For pension-related inquiries, the most commonly dialed number is:
- 1-800-277-9914 (Toll-free within Canada)
Unfortunately, this number does not accept international calls, and even if you try dialing it through traditional VoIP platforms, it often fails to connect — or drops after a set time.
What Changed? Why Skype No Longer Works
Until May 2025, Skype offered a popular workaround — letting people outside Canada call toll-free numbers like 1-800-277-9914 for free. That feature has now been discontinued:
- Skype and similar VoIP apps no longer support toll-free numbers
- Other providers may charge international rates
- Some calls disconnect after 60 minutes, even if you’re still on hold
This makes it difficult — if not impossible — for many to reach Service Canada from abroad.
How Connect-EZ Helps You Call Service Canada for Free
Connect-EZ is a modern calling solution that restores toll-free dialing from abroad. It works over Wi-Fi or any data connection — no phone plan, SIM card, or app download required.
With Connect-EZ, you can:
- Call Canadian toll-free numbers for free, from any country
- Stay connected longer, even if the wait time exceeds 60 minutes
- Use any browser on your phone, laptop, or tablet
- Avoid international charges, dropped calls, or app restrictions
How to Call Service Canada from Abroad Using Connect-EZ
- Go to tollfree.connect-ez.com
- Enter the Service Canada number: 1-800-277-9914
- Click “Call Now” — and get connected from anywhere in the world
You don’t need a Canadian number or special hardware — just an internet connection.
Final Thoughts
Whether you’re managing your pension from Spain or checking on SIN documentation from India, calling Service Canada from abroad has become harder since the Skype cutoff. But that doesn’t mean you’re out of options.
With Connect-EZ, you can get back on the line with Canadian government services — quickly, clearly, and for free.
Visit tollfree.connect-ez.com and make the call that matters.