PAYG VoIP Balance

Description

Pay-As-You-Go (PAYG) Calling Balance – Key Terms You Should Know

(Effective: 10 August 2025)

We like to keep things simple, so here’s the short version of our legal terms for PAYG calling. This page is just an explainer — the full legal text lives in our Main Services Agreement and its PAYG Appendix.

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1. What You’re Getting

• Make outbound international calls from your mobile, tablet, or browser using our app.

• Uses your own Wi-Fi or mobile data — we don’t provide the internet connection.

• No inbound numbers or SMS to public phone numbers unless you upgrade.

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2. Emergency Calls

• This service cannot be used to call emergency services (e.g., 911, 112, 999). Please keep another phone handy for that.

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3. Loss or Theft of Device

• If your phone or device is lost, go to www.connect-ez.com/lost-device right away and reset your password.

• This stops calls from that device and keeps your balance safe.

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4. Balances & Rates

• You pre-pay for minutes — when they run out, calls stop until you top up.

• Calls are billed per minute at our published rates (see the rates page for details).

• Balances are non-refundable unless the law says otherwise.

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5. Fair Use

• No spam, robocalls, or anything illegal.

• If we detect abuse, we can suspend your account.

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In short: PAYG is simple, affordable calling without contracts — just keep your account topped up, use it fairly, and tell us quickly if you lose your device.

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